AGB

Last updated: 15/10/2025

These Terms of Service (“Terms”) explain the rules for using our website and buying from us. By using our website or purchasing from Alchemy Collectives, you agree to these Terms. If you do not agree, you must not use our site or services.

Our website is operated by Alchemy Collectives Limited (“we”, “us”, “our”). We sell products and services via our online store and provide information, tools, and resources for your use, subject to your acceptance of these Terms and our other policies (including our Returns & Refund Policy and Privacy Policy).

1. About Us

Alchemy Collectives Limited
Company Number: 16337522 (Registered in England and Wales)
Registered Address: PO Box 8121, Corby, NN17 9LE, United Kingdom
Email: hello@alchemycollectives.co.uk

Our store is hosted by Shopify Inc, who provide our e-commerce platform.

2. Your Agreement

  • Follow these Terms and any other policies we refer to
  • Be at least the age of majority in your location, or have parental/guardian consent to use our site
  • Use our products and services for lawful purposes only

Alchemy Collectives Limited. All rights reserved.

All product images, descriptions, and other media on this website and associated sales platforms are the property of Alchemy Collectives Limited. Unauthorised use, reproduction, or distribution of this material is strictly prohibited and may result in legal action.

3. Products and Services

  • Some products are made-to-order using advanced 3D printing techniques; minor variations are part of the handmade process
  • We take reasonable care to ensure product descriptions and images are accurate, but colours and finishes may vary depending on your screen settings
  • All prices are in GBP and include VAT (where applicable)
  • Prices may change before an order is placed, but will not change after your order is confirmed
  • We may limit sales to certain people, locations, or quantities at our discretion

4. Orders and Payment

  • By placing an order, you offer to buy goods subject to these Terms
  • We may refuse or cancel orders at our discretion
  • You agree to provide accurate and complete contact, delivery, and payment details

5. Returns and Refunds

Your rights under the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015 apply. Please see our Returns & Refund Policy for details.

6. Shipping

Please see our Shipping Policy for details on delivery times, services, and charges.

7. Use of Our Website

  • Do not use our site for unlawful purposes
  • Do not transmit harmful code or attempt to disrupt our site’s security
  • Do not copy, sell, or exploit our content or services without written permission

8. Liability

Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by UK law. Otherwise, we are not liable for indirect or unforeseeable losses. Our total liability will not exceed the amount you paid for the product or service.

9. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be subject to the exclusive jurisdiction of its courts.

10. Contact

For questions about these Terms, email us at support@alchemycollectives.co.uk.